Supercharging Indonesia's Digital-Native Workforce
New Realities of Customer Personalization in Financial Services
Industrial revolution 4.0 is about digital transformation -
The revolution demands banks to adapt and conduct changes.
The challenge that FSIs face is to build a future-ready salesforce that can adapt and retain the loyalties of Indonesia’s digitalsavvy consumer
class with considerable spending power.
population remains unbanked. But now, agents armed with the power of technology can make a difference.
Insights-driven Sales & Decision-making
Customer expectations from FSIs have changed. As a result, FSIs need to support their advisors
with timely customer insights and tailor-made offers for each customer.
The Future of
A generation of Indonesia’s population
(~32%) is standing at the threshold of
retirement. FSIs need to fill this knowledge
FSIs need to upgrade existing engagement strategies to serve their customers.
73% of consumers say a differentiated experience, not just an acceptable experience, is what it takes for a customer to remain loyal.
Leading banks and insurers will use relevant & responsible personalization as a key differentiator to create loyal clients
50% of all policies (life and non-life) will be sold through a fully automated insurance engine and dedicated advisors creating stronger brand loyalty.